Haus of Femme Return & Refund Policy
At Haus of Femme, we want you to love your purchase. If something isn’t quite right, we’re here to help.
Returns
We accept returns within 7 days of delivery.
To be eligible:
- Items must be unworn, unwashed, and in original condition
- All tags must still be attached
- Item must be free of stains, odors, or damage
🚫 Non-returnable items:
- Swimwear (for hygiene reasons)
- Bodysuits / intimate items
- Final sale items
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Refunds
Once your return is received and inspected:
- Approved refunds will be issued to your original payment method
- Please allow 5–10 business days for your bank to process it
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Exchanges
We currently do not offer direct exchanges.
If you need a different size or item, please return your item and place a new order.
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Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
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Damaged or Incorrect Orders
If you receive a damaged or wrong item, contact us within 48 hours of delivery with photos and we will make it right.
📧 support@hausfemme.com